How do I cancel or change my flight?
You can cancel or modify your flight from the My Bookings section in the app. Changes are subject to the airline's fare rules. Refunds are processed within 5โ10 business days.
What is the hotel free cancellation policy?
Most hotels offer free cancellation up to 24โ48 hours before check-in. The exact policy is shown on the hotel listing page before you confirm your booking.
How long does a refund take?
Refunds are typically processed within 5โ7 business days. Depending on your bank, it may take a further 3โ5 days to appear on your statement.
Can I book for someone else?
Yes! During checkout you can enter a different traveller's name and details. Make sure the name matches their government-issued ID exactly.
How do I use my loyalty points?
Your earned points appear in the Rewards section. At checkout, toggle Redeem Points to apply them as a discount on eligible bookings.